Helpful answers. Simple support.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you have entered the incorrect delivery address on your order, please contact us within 24 hours. If your order has not been shipped, we can update your delivery address.

If the order has already been shipped, unfortunately there is nothing we can do.

When you order multiple items at a time, they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next.

Please do not panic if you do not receive all of your items at once. They will get to you.

We always try our best to facilitate you. However, if your order has already been shipped, we cannot cancel your order.

If you would like to change your order, please contact us as soon as possible. We will try our best to accommodate any changes providing your order has not already been shipped. If your order has been shipped, we will not be able to change the order.

If your order has taken longer than 15 working days from dispatch, please contact us and we will look into it for you. We offer a money back guarantee or will have your order resent.

Please note that delays in the delivery process can sometimes happen. We are really sorry for the delay and will do our best to help.

There is a good chance that our email has ended up in your spam or junk folder, so please check there first.

If you still cannot find it and would like it resent, please let us know and we will help.

When you receive your dispatched email, you can contact us for an update on your tracking.

Some tracking details may take a little time to update after dispatch, so please check again later if the tracking does not show movement immediately.

We accept all major credit and debit cards through Stripe. We also accept PayPal payments as well.

If your card was declined, please do not worry. Simply contact us and we will advise you.

Our products are selected for babies and kids with a focus on safe, fun, and simple everyday use. Please always check the individual product description, sizing, care details, and any age guidance before purchasing.

We recommend checking the product size guide before ordering, as sizing can vary between items. If your child is between sizes, choosing the larger size is usually the safer option for comfort and longer wear.

Yes, you can place an order and send it directly to the recipient by entering their delivery address at checkout. Please make sure the address is correct before completing your order.

If you cannot find the answer you need here, please contact us through our contact us page. Include your name, order number if available, and a clear message so we can help you faster.